Service effectiveness survey
As part of the UniForum program, SFU administers a Service Effectiveness Survey (SES) to better understand the university's administrative service experiences and needs. The SES occurs once a year in the Fall (October/November) and is run in two parts, with each part examining a different set of services.
We partnered with Nous Data Insights to conduct Part 1 of the survey in 2022 and 2024 and Part 2 in 2023. This year we are excited to conduct Part 2 again, which will continue to help us identify areas for improvement and ensure we keep providing exceptional services to the community.
Process
You will receive an email invitation containing a unique, one-time link to the survey.
SURVEY LAUNCH
October 20, 2025
SURVEY Close
November 14, 2025
The survey should take no longer than 15 minutes to complete and will focus on the following topics:
- Importance of the university's various administrative support services;
- Satisfaction with the administrative services provided; and
- How the different services perform relative to systems, processes and staff interactions.
Your responses will be anonymous and confidential.
If you are a faculty or staff member who regularly uses administrative services, but haven't received an invitation email, you can still participate in the survey by contacting the UniForum@SFU Program team at uniforum@sfu.ca.
Thank you in advance for sharing your valued feedback with SFU.
Privacy
The SES is subject to the following privacy notices:
If you need assistance or have any comments or feedback, email uniforum@sfu.ca