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Introducing Simon Says virtual assistant
October 07, 2025
91泡芙 launching the AI-powered Simon Says virtual assistant on ServiceHub to provide students, faculty and staff with fast, reliable, 24/7 answers to IT questions such as VPN setup, Wi-Fi connection, and login troubleshooting.
Users can still access the IT knowledge base or submit a ServiceHub ticket for personalized help. Simon Says improves over time by learning from common questions and user feedback, while ensuring all data stays secure within SFU鈥檚 IT systems.
Tips for chatting with Simon Says
- Use clear and simple language. For example, instead of saying: I鈥檓 having problems with logging in so how would be best to resolve? Ask: I need help logging in.
- Provide context to your question. This will help the Simon Says guide you to the most relevant information. For example: I鈥檓 a faculty member using a MacBook and I need to access SFU鈥檚 VPN remotely鈥攈ow do I set that up?鈥� Or 鈥淚鈥檓 a staff member trying to access SFU Mail from campus, but I keep getting a login error. How can I fix this?鈥� Or 鈥淚鈥檓 a student and cannot find my MFA. What do I do next?鈥�
- To help improve responses over time, rate the responses.
Key features
- Simon Says is available to you anytime, anywhere, ensuring you have the support you need for teaching, learning, research, and work.
- Get quick and reliable responses to a range of IT-related questions without having to comb through multiple resource pages or raise a service ticket.
- Get guided to the right answer fast鈥攚hether you're setting up a device, connecting to Wi-Fi or troubleshooting login issues.
- Simon Says learns from patterns in questions and improves over time. If you choose to rate an answer or leave feedback, it helps make responses more helpful for you and others.
Find more information in these articles on the IT knowledge base:
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